Frequently Asked Questions

Does this work on all phones?

YES! MobiCard works on all major smartphones including iPhone, Android, Windows Phone, and BlackBerry, even other devices like iPad, iPod and more, allowing you to offer a universal Mobile Wallet Card solution.

Do customers need to download a separate app?

NO! Customers do not need to download a special app, this will work natively with Apple Wallet and all other smartphone Mobile Wallet apps

Can customers cheat the system?

NO! Customers cannot validate their own Mobile Wallet Cards. Only approved smartphones can securely validate Mobile Cards by simply scanning it on the customer's phone.

Does this work in my country?

YES! MobiCard is a cloud based platform that works anywhere in the world that has accessible internet.

What languages are available?

Currently Mobile Wallet Cards can be created in: English, French, German, and Spanish, if you don’t see your language, simply contact support and we can add it for you!

Can I White Label this platform under my company's brand?

YES! You can easily customize the platform branding to reflect your company’s logo. Your clients will think the platform is yours. (Reseller/Agency Plans only)

Can my clients login and manage their own Mobile Card programs?

YES! Your clients can login under your own brand and manage their own campaigns. (Reseller/Agency Plans only)

Does this work with Geo-fencing?

YES! You can set up GPS “regions” throughout your city where custom notifications will be displayed when Mobile Wallet Card holders enter these pre-defined areas.

Does MobiCard integrate with Beacons?

YES! MobiCard allows you to add beacons with custom messages for in-store notifications and increased customer engagement.

Can I make the Mobile Card custom branded for my clients?

YES! You can customize a number of elements on the actual Mobile Card to make it unique for your clients.

Can I update passes (Mobile Wallet Cards) in real-time?

YES! Mobile Wallet Cards can be changed in real time and additional offers for your customers to take advantage of can be added instantly without having to reinstall the Card.

What is the difference between the Reseller and White Label Plans?

The main difference between the Reseller and White Label accounts is the ability to custom brand the URL of your platform and the Distribution URL of your Mobile Wallet Cards. The White Label also allows for UNLIMITED sub-users, API access and 2 FREE Beacons shipped to your door.

Can I sell this service like my own branded SaaS?

Yes! Our White Label option is specifically designed to allow you to offer your own 100% custom branded Software as a Service (SaaS) solution, where you can bill your clients month-after-month for using your software.

If I start with an Entrepreneur or Reseller Plan, can I upgrade my account later?

Yes you can upgrade between accounts at anytime by contacting our support team.

How much time do you guys need to setup the White Label accounts?

Agency White Label accounts are setup right away however the custom branding of your URL typically takes 2-5 business days to set up.

Do customers have to install Apple Wallet on their phones?

Nope, Apple Wallet comes pre-installed on all the latest iPhones and iOS 6 and later devices.

Does this work on Android? Which Android Wallet software do you recommend?

Yes this works on Android. A great mobile wallet option for Android is Pass2U. Is the number of mobile cards the total cards regardless of how many businesses sign up? The number of Mobile Wallet Cards can be shared across as many businesses as you like within MobiCard.

How do I get customers?

Simple. Look for Local Businesses currently offering physical paper mobile cards to their customers. Also, any business looking to increase loyalty, and typically has a recurring type of product or service. As part of our strategy session training we will cover different ways to attract new customers. Plus the Marketing materials and bonuses will help make selling your Mobile Wallet service EASY!

Who can I sell this to?

There are no shortage of local businesses who can benefit from a Mobile Wallet Card program. Here is a list of a few options.

How do I handle a client that has paper cards already out there and they don't want to switch?

Explain to them the benefit of Mobile Wallet loyalty mobile cards and how they will save money, eliminate fraud and engage their audience in a way that is not possible using the old paper punch cards.

How do we get customers to onboard for our clients?

By setting up an easy to use distribution strategy including emails, SMS text message marketing and including QR codes on in-store posters and table tops will encourage customers to download the businesses Mobile Wallet Card.

How much can I realistically expect to generate monthly per client?

It all depends on the client, but we recommend charging a one-time setup fee of anywhere between $300 to $2,500+, and monthly maintenance/service fees of minimum $200 to $1,000+ per month! Click here to see a sample case study for a Local Business.

How does the retailer scan the pass? What are the steps?

Retailers can scan the Mobile Wallet Card using an iPhone and Android device which has the Pass Verifier app installed. You can also choose to validate Mobile Wallet Cards with any scanning app using a mobile browser and PIN password. Lastly you can also add Points directly in the Loyalty users Dashboard.

How are points validated and verified so there is no mobile card fraud?

When you use Pass Verifier your Scanning app is locked to the Mobile Wallet Card so only that scanning device will be allowed to validate Mobile Cards. You can also view analytics and metrics to identify any kind of Mobile Card fraud.

Is it fast for the business owner to validate individual mobile wallet cards?

Validating mobile wallet cards happens in real time and only takes a few seconds.

What kind of phone or device do we need to validate the Mobile Cards?

Pass Verifier works on iPhone and Android however you can use any scanning app when you choose Browser verification. Devices you can use to Scan passes securely on site include iPhone, Android, iPod Touch, iPad and Bluetooth Scanner (with PC). If not using Pass Verifier, you can also use a Windows Phone and BlackBerry, then enter the 4-digit code when authenticating the Card.

What needs to be turned on for Beacons to work?

In order for Beacons to notify Mobile Card Holders they need to have their Bluetooth turned on.

Can multiple beacons have a different message for an available reward?

Yes you can attach multiple Beacons to your cards with different messages based on the customer's proximity to the Beacon.

What is the radius range of Beacon notifications?

Estimote Beacons have a radius range of anywhere between 1 foot to 70 meters depending on how you customize the signal strength of the Beacon.

What is the radius range of GPS notifications?

GPS notifications have a radius range of approximately 100 meters.

Does a Mobile Card need to be installed to get GPS and Beacon Notifications?

Yes GPS and Beacon notifications will only be sent to people who have downloaded and installed the Mobile Card into their mobile wallet.

Will this work with in-store scanners?

Yes, but it depends on the type of scanner. You can use a number hand-held scanners in conjunction with the Dashboard Mobile Card validation tool found in the Loyalty user account. Also, you can use any style barcode on your Offer Pass to allow any POS machine to scan in the discount.

Can this be used at Trade Shows to businesses for the duration of show only?

Yes you could use Mobile Cards as a great way to get trade show attendees to visit every booth. Each booth they visit they get Points. Once they reach the goal you can reward the attendee with a special offer.